How do you ship the product and how long will it take? Nearly everything is shipped USPS Priority Mail with the exception being magnesium ordered by itself which is shipped first class mail. Order within the US usually arrive in 2-3 days but can take up to a week. International orders take 2 weeks usually but can take up to 3 weeks.
Will _____ work for my application? We get questions all the time about if one of our products will work for a specific application. Usually our answer is probably. Everything we sell is described correctly but even so there are many factors that come into play when using chemicals that may affect one brand and not another. We encourage people to test out our product by purchasin a smaller quantitiy before purchasing larger amounts expecially since refunds are not possible.
Are any of your products food grade? The only product we sell that is food grade is Citric Acid. It is the only one certified. All the others are animal feed/fertilizer grade so there is a good quality there but not good enough for human consumption. We purposely buy this grade because food grade chemicals can cost 5x as much.
Are there any limits on orders? Why was my order cancelled? There is a 200 pound limit on orders for the website. If you need more that is not a problem, just contact us. We have the right to cancel any orders that we feel we need to cancel for any reason. It rarely happens but sometimes cancellation is needed.
Do you combine shipping? If you are ordering through the website, it will automatically combine shipping costs. If you are ordering through eBay then purchase (buy it now) all the items you want then request an invoice or send us a message. A corrected invoice will be sent with the updated shipping amount.
Is everything you sell legal? Yes. We wouldn't be selling if it was illegal.
What payments do you accept? We accept payment in the form of credit cards, PayPal, and check/money order. Some people have been able to use the debit/credit cards purchased at Wal-Mart and other stores to purchase items. I guess cash is possible too but you send it at your own risk.
